Profile

In my current role, I am the Director of Product Management at MakeMyTrip. I head the product charter for insurance.

What Stands Out?

In 12+ years of experience—with only two career moves—I've built depth, stability, and a consistent track record of impact. I've deliberately shaped my roles to gain diverse, cross-functional exposure while consistently delivering outcomes that strengthened business performance, improved processes, and stakeholder satisfaction.

Domains I Have Worked In

  • Fintech — Insurance (Goibibo & MakeMyTrip — March 2023 to present)
  • Travel — Domestic and International Flights (Goibibo & MakeMyTrip — Feb 2020 – Feb 2023)
  • Fintech — Investments Charter (Freecharge after Axis acquisition — April 2018 – Feb 2020)
  • Fintech — Telecom & Utility Payments (Freecharge — June 2016 – March 2018)
  • E-commerce (Snapdeal - July 2014 - June 2016)
  • Investment Banking Technology (JP Morgan - June 2009 - July 2010)

Roles I Have Worked In

  • Product Management Leader (Freecharge, MakeMyTrip)
  • Product Management IC (Freecharge, Goibibo)
  • Product Partnerships (Product + Business) (Freecharge)
  • Operations Excellence (Strategic role within Customer Service & Supply Chain) (Snapdeal)
  • Customer Service Operations (Snapdeal)

Team Setups I Have Worked In

  • Managed highly skilled analysts and product managers
  • Managed external teams not reporting to me directly to drive outcomes
  • Managed smaller project teams of 10+ highly skilled individuals
  • Directly managed a team of 200+ in Customer Service Operations
  • Worked as an IC

My Breadth of Work in Product Management

  • Worked across multiple domains in B2C product management
  • Worked on zero-to-one products as well as one-to-hundred products
  • Managed the roadmap for front-end platforms — Mweb, Dweb — giving me a deep understanding of different traffic sources
  • Managed products with end-to-end ownership of frontend & backend, pre-sales as well as post-sales
  • Managed roadmap for a LOB (Vertical) and also worked as a platform PM responsible for overseeing a specific area across all LOBs (Horizontal)
  • Conceptualized and scaled data-science-powered products
  • Worked on improving traffic, conversion funnels, as well as purely revenue-driven products

Demonstrated Product Management Skill-sets

  • Strategy — Breaking down organizational goals into ambitious metrics and preparing the roadmap to achieve them
  • Right prioritization
  • Team management — Ability to manage new as well as experienced resources. Demonstrated ability to groom leaders of tomorrow — some of my former direct reports are now in leadership positions at well-known organizations
  • Design sense
  • Analytics — Front-end tools like Omniture as well as backend tools using SQL
  • Understanding basic tech
  • Cross-functional alignment and execution — Ability to work as partners with tech, data science, revenue/business, and other product teams
  • A/B testing & experiment design
  • SEO/SEM

Important Values / Learnings

  • Great things are achieved by working as partners and true teams, not individually
  • Success of the team is more important than self
  • Keeping all stakeholders informed and motivated
  • Most people change managers, not companies
  • Continuous learning — keeping myself updated by listening to relevant podcasts, reading books, taking paid courses, or learning new skills
  • Pushing my team, peers, and external partners to improve continuously
  • Treating failure as a valuable learning experience
  • Organizational culture is very important
  • I avoid staying in a comfort zone for too long
  • Big-bang re-architecture and redesign projects are often counterproductive — they tend to be top-down driven, aimed at showcasing technical initiative rather than delivering measurable business impact

Some of My Products in Media

Achievements I'm Proud Of

  • Scaled the insurance business at MakeMyTrip by 5x within 3 years, starting from a high base (outperforming Policybazaar in volumes with a disproportionately smaller team)
  • Data-science-powered Price Lock at Goibibo & MakeMyTrip
  • SEO for Goibibo flights
  • Achieved 99% recharge success rate at Freecharge (moving from 96% to 99% was exceptionally challenging)
  • Launched mutual funds from scratch at Freecharge
  • Unified login/sign-up at Freecharge — significant boost to Mweb conversion
  • Snapdeal COD refund automation
  • Snapdeal return reduction project
  • Built and mentored a team of process analysts from within the call center, many of whom now hold senior positions at leading companies

New Skills I Am Learning Right Now (2026)

  • Vibe coding
  • Going deeper in SEO
  • Building AI-powered products

Education

  • Indian Institute of Technology (IIT) Kharagpur - Bachelor of Technology (B.Tech) in Mechanical Engineering (2005-2009)
  • Academic Achievement: Secured Rank 1 in Bihar Engineering Entrance Examination (2005)