Professional Profile

Current Position

As Director of Product Management at Makemytrip, I spearhead the insurance vertical, orchestrating cross-functional teams to deliver innovative travel protection products. By implementing a data-driven growth strategy and optimizing the user journey, I've driven a 5x revenue increase within 24 months while maintaining high customer satisfaction metrics.

Professional Summary

Strategic product leader with over 11 years of experience crafting and scaling digital products across leading technology platforms. My expertise spans the complete product lifecycle from ideation and market validation to launch and optimization, with a proven track record of delivering exceptional user experiences that drive business growth.

Product Strategy User Experience Agile Methodologies Growth Frameworks A/B Testing Data Analytics Cross-functional Leadership

Industry Experience

  • Insurtech & Fintech: Leading product strategy and development at Makemytrip (March 2023 - Present)
  • Travel Technology: Optimizing user journeys and conversion funnels at Goibibo & Makemytrip (February 2020 - February 2023)
  • Wealth Management Solutions: Building investment products at Freecharge, post-Axis Bank acquisition (April 2018 - February 2020)
  • Digital Payments Infrastructure: Creating seamless payment experiences at Freecharge (June 2016 - March 2018)
  • E-commerce Optimization: Streamlining operations and user experience at Snapdeal (July 2014 - June 2016)
  • Financial Technology: Developing banking solutions at JP Morgan (June 2009 - July 2010)

Product Leadership

  • Established comprehensive product roadmaps aligned with company OKRs and strategic vision
  • Created and implemented product development frameworks to ensure consistent delivery
  • Built and mentored high-performing product teams focused on user-centered solutions
  • Developed strategic partnerships to create integrated product ecosystems
  • Orchestrated end-to-end product lifecycles from concept to market

Cross-functional Management

  • Facilitated agile development processes across product, engineering, and design teams
  • Established effective matrix management workflows with stakeholders across departments
  • Led specialized product squads of 10+ professionals using agile methodologies
  • Streamlined operational processes across customer service teams with 200+ members
  • Demonstrated versatility in both strategic leadership and tactical execution roles

Core Competencies

  • Product Roadmap Development and Strategic Planning
  • User Journey Mapping and Conversion Funnel Optimization
  • A/B Testing and Data-Driven Decision Making
  • Product Metrics Definition and KPI Tracking
  • User Research and Customer Development
  • MVP Design and Feature Prioritization
  • Product-Market Fit Analysis and Iterative Improvement

Key Deliverables & Impact

  • Achieved 5x revenue growth for Makemytrip's insurance vertical through strategic product positioning and funnel optimization
  • Implemented AI-driven Price Lock feature that increased conversion rates by 30% at Goibibo & Makemytrip
  • Executed SEO strategy that improved organic traffic by 45% for Goibibo's flight vertical
  • Optimized payment infrastructure to achieve 99% transaction success rate at Freecharge
  • Launched comprehensive investment platform at Freecharge with 200K+ active users within first quarter
  • Designed unified authentication system at Freecharge, reducing drop-offs by 25%
  • Engineered COD refund automation at Snapdeal, decreasing resolution time by 60%
  • Implemented data-driven returns reduction strategy at Snapdeal, lowering return rates by 22%

Featured Product Initiatives

Education

  • Indian Institute of Technology (IIT) Kharagpur - Bachelor of Technology (B.Tech) in Mechanical Engineering (2005-2009)
  • Academic Achievement: Secured Rank 1 in Bihar Engineering Entrance Examination (2005)